Tweet Merseyrail Comments. Next accounts made up to 9 January 2021 due by 9 October 2021. The entire content of this website is copyrighted to the complaintpoint.co.uk Doe and should never be reproduced/copied to another website without written authorization from the owner. Explore: 10 Minutes From Hamilton Square Station, Waterloo: Where to eat and drink in the North Liverpool hotspot, Anti-Slavery and Human Trafficking Statement, Modern Slavery and Human Trafficking Statement – July 2019, Click here for the latest COVID-19 Information, you’re unhappy with our final response to your complaint which will be contained in a letter or email (sometimes called a ‘deadlock letter’); or, we haven’t resolved your complaint within 40 working days of receiving it; and. (adsbygoogle = window.adsbygoogle || []).push({}); Head Office address: Rail House, Lord Nelson St, Liverpool L1 1JF, UK. We have withdrawn the rail timetable leaflets, as both the Northern and Wirral Line services are currently operating to temporary timetables with reduced frequencies and remain under constant review. Please call 0151 330 1003 9am to 4.30pm Monday to Sunday Mersey Tunnels Fast Tag top up and account queries. 0151 555 1111 . Mersey Ferries queries, bookings and timetable information. Birkenhead Bus Station Claughton Road Birkenhead CH41 6RT. Telephone: 0800 0227 347 (Free of Charge) or 0151 555 1111Textphone and Minicom users please prefix 18001 prior to dialling. The network covers Merseyside and communities just outside it. It you contact us we will: Some queries may need to passed to Merseytravel. We apologise for any inconvenience this may cause. More contact number’s of Merseyrail For any Prosecutions & Penalty Fares queries: 0151 434 4535 Local journey information: 0151 330 1000 If you wish to complain to Merseyrail, call the complaints line on 0151 555 1111. Hopefully, We helped you to get some genuine records for Merseyrail Complaint information. Complaint via Phone number : 0151 555 1111, Complaint via  Support Form : Merseyrail Support Form, Merseyrail complaint website : www.merseyrail.org, Rail House, Lord Nelson St, Liverpool L1 1JF, UK, Also Read: London Midland complaints email & Phone number. Source(s): https://shrinkurl.im/a9Yyu. Share ; Comments; By. Enter your email address to follow this blog and receive notifications of new posts by email. send you a full response within 30 working days. Contact Us; Search. MERSEYRAIL INFRACO LIMITED. Company status Active Company type Private limited Company … Passengers are advised to check our website and Twitter @merseyrail before attempting to travel for the latest service information. Contact Us; Search. If you wish to contact us and need a quick response, the fastest way to do so is by our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). Last accounts made up to 4 January … Why is taking a train as expensive as a a plane ? We also have an assistance line for Textphone and Minicom users. The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. Alternatively you can also complete the form at the bottom of this page or call our Customer Relations team on 0151 555 1111 Monday to Friday 7am - 7pm. Sundays paid at 1 + 1/5. Both sides have lifestyle text, in a rounded font, and graphics along a lower railway map-type stubbed stripe. Get your answers by asking now. 0 0. bluenoxid.co.uk. Two, numbers 73001 and 73006, were repainted into Merseyrail's yellow livery; they were later fitted with sandite discharging equipment and reclassified as Class 73/9 . Full details on Merseyrail: train timetables, email and phone contact numbers, restrictions and rail engineering works. LOCATION. Plan your journey using our journey planner to find the nearest stations, train times and ticket prices Our new payments website allows you to find and pay the outstanding balance on your notice. Rail replacement buses will run where possible but delays are likely due to poor road conditions. The core of the network is formed by two dedicated electrified lines known as the Northern Line and the Wirral Line, which run underground in central Liverpool and Birkenhead. Merseyrail Electrics had a fleet of four Class 73/0 locomotives (numbers 73 001, 73 002, 73 004*, 73 005 & 73 006), based at Birkenhead North TMD, for use on shunting and other departmental duties. 0871 200 2233 = 01236 634361 / 01236 634364. Merseyrail is a partly underground commuter rail network and train operating business. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Merseyrail has amended its timetables following the second lockdown announcement. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox. Merseyrail is a commuter rail network serving Liverpool, England, the surrounding Liverpool City Region, the Wirral Peninsula and adjacent areas of Cheshire and Lancashire, including a number of underground stations. If you’re unhappy with the response you receive, you have the right to appeal to the Rail Ombudsman. Merseyrail is both a British train operating company (TOC) and also the name of a commuter rail network, in Merseyside, England.It is part of the National Rail network. Menu Skip to content. Please click on the links below to access the correct form; Your interactive, shareable online planner & guide to great days out. For any Prosecutions & Penalty Fares queries: 0151 434 4535 Rail passengers have taken to social media to voice their frustrations after Merseyrail cancelled services today (January 8).. Subscribe here. Whether you want to pay a Penalty Fare Notice, Fare Collect Notice, Car Parking Notice or have an out-of-court settlement figure, you can do everything here. Name (required) Email (required) Comment (required) Submit. 08:58, 31 DEC 2020; News. Olivia Williams . Search for: Contact. 28 October 2019. Use this comments section to discuss problems you have had with Merseyrail, or how they have handled your complaints. Current Pay: £50,250.00 . Home » Merseyrail complaints email & Phone number. Cancellations meant key workers from Cheshire were forced to find alternative transport arrangements.. Merseyrail issued a statement yesterday (January 7) that due to adverse weather conditions forecast they expected to cancel all train services. There are full contact details and information about the complaint procedures on the Merseyrail website. London Midland complaints email & Phone number, London Luton Airport complaints email & Phone number, Stansted Express complaints email & Phone number, East Midlands Trains complaints email & Phone number. Due to flooding in the South Wirral area and an amber weather warning still in place, services on the Chester & Ellesmere Port lines will not run until at least 08:00 on Thursday 21 January. The health and safety of both customers and staff is a number one priority for Merseytravel. Company number 04356933. A third line, the City Line, is not owned or operated by Merseyrail, however stations inside Merseytravel's area are branded as Merseyrail.All three lines are funded by Merseytravel. Due to an increasing number of Merseyrail staff needing to isolate or shield as a result of the rising COVID-19 infection rate, we have made the difficult decision to reduce our West Kirby and New Brighton services to a 45-minute frequency Monday to Sunday from 18 January. Contact Us. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. no more than 12 months have passed since we sent you our final response. Please click here for further information. The changes to the regular timetable would inevitably mean a high number of passengers would have questions about what trains they could catch and if replacement buses were available. Ok, it is fair enough that Merseyrail have offered me a partial refund for the remaining 3 months (still waiting for this, or even an acknowledgement email, 3 weeks on) BUT there is a clause along the lines of a "free travel period" whereby they basically intend to deduct 2 months' worth of use from the refund amount, meaning that I will get only 1 month back. Complaints handling is available on the Merseyrail website via ‘Customer Support.’ The first step is to call on the complaints line 0151 555 1111. © 2019 TheComplaintPoint.co.uk. You can find complaint contact details for Merseyrail above. 275 were here. chesterchronicle. A number of Cheshire train services have been cancelled. The Rail Ombudsman is there to help resolve [on going complaints/disputes] between us and our [customers/passengers]. Still have questions? Initial complaints should be directed to Merseyrail directly. Enter keyword; Menu. The central section of the network (under the centres of Liverpool and Birkenhead)is underground. 1 decade ago. They will independently review your complaint and where appropriate, follow things up on your behalf. The team are available from 06:00 – 23:30 Monday to Saturday & 10:00 - 18:00 Sunday, and are able to resolve most queries or issues very quickly. We also operate a dedicated assisted travel service, to support those customers who need assistance when travelling. Please give us the opportunity to try to resolve your complaint. Click here for full details of Merseyrail's Complaints Handling Procedure. Merseyrail. Home; Jomo Video; Merseyrail Links; Contact; About; Search. With your permission we are happy to liaise with carers, guardians and support workers on your behalf. PENALTY FARES QUERIES. Merseyrail is the most punctual and reliable rail network in the UK based on statistics from 2018-19, with consistently high scores for passenger satisfaction and has received multiple national award wins for customer service and punctuality. Need to travel? The "difficult decision" to reduce services has been made after an increasing number … Click here to send us a tweet. The Merseyrail system has 68 channels and 75 kilometers of route, of which 6.5 miles are underground. [13] Merseyrail needed to make vital improvements to its platforms at its many stations in and around Liverpool, but the franchise knew its work would disrupt passengers’ journeys. Additional Comments: 2017 - New rate of pay £40,355 for PQDs for first 2 years then full Drivers rate. WEST Kirby and New Brighton line rail services will be reduced in frequency from next week because of an increasing number of Merseyrail staff needing to isolate or shield as a result of COVID-19. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. Jump straight to the station you are looking for using our Quick Search. All completed forms are sent to the Merseyrail Customer Relations team who will be in touch as soon as possible. The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). This livery is unique to unit number 508111. Holding roughly 110,000 passengers per weekday, or 34 million passengers each year. We do not implement these annoying types of ads! Visit Customer Services. Ask Question + 100. If you would like to request a refund or compensation please click here for more information and submit a claim via our website or visit any staffed Merseyrail station. All product and company names are trademarks or registered trademarks of their respective holders. The team are available from start till end of train services each day and the team are able to resolve most queries or issues very quickly. LOCAL JOURNEY INFORMATION, FARES AN TRAIN TIEMES / TRAVELINE CONTACT. Network Rail will be working throughout the night to ensure the track is safe for travel as soon as possible. Contact Merseyrail directly through their customer services department. Stadler provides a train maintenance service for a growing number of clients in the UK. If possible, they will transfer your complaint to another organisation that may be able to help you further, such as Transport Focus [or London TravelWatch] – the independent consumer watchdog[s] for the rail industry. Trending Questions. send you a full response within 20 working days. Mersey Ferry Bookings - 0151 330 1003 (7am-8pm Monday - Friday, 8am-8pm Saturday, Sunday and Bank Holidays) Mersey Ferry Timetable Enquiries - 0151 330 1000 … The fastest way to resolve a problem experienced while travelling with us is by using our Twitter channel (@merseyrail) or by sending us a message on Whatsapp (0151 555 1111). Trending Questions. Comments Form; Complaints Form; Refunds and Compensation Form; Refunds and Compensation; Send us a Question; Service Updates; Ask the Manager; Notice: Click here for the latest COVID-19 Information ; Twitter; Search Site. If customers need information in audio, large print or braille formats we will produce these on demand. Company number 05450443. Initial complaints should be directed to Merseyrail directly. Follow . reply or acknowledge your communication within 5 working days of receipt (in the case of completing this form, you should receive an email within a few moments of pressing the submit button). We aim to deliver a world class service to our customers in everything we do. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form. Merseyrail Network. We don't have any banner, Flash, animation, obnoxious sound, or popup ad. The Customer Relations Team. In these cases Merseytravel will: Merseyrail is committed to working to the standards established by the Equality Act 2010 and will ensure that the special needs of all individuals are taken into account when dealing with comments and enquiries. Get verified information about Merseyrail complaints email & Phone number. They don’t take sides, but just look at the evidence available. Merseyrail Contact Number. 1/5th will be banked: ASLEF Charter Achievements: Clean salary: Yes. Company status Active Company type Private limited Company Incorporated on 21 January 2002. Page last updated: 11/01/21 Rethink Travel - how you can help keep everyone safe. Merseyrail stripped back services when the latest national lockdown was announced, but following the news that our region will be placed in Tier 2 restrictions, services are set to increase again. Join Yahoo Answers and get 100 points today. There is disruption to Merseyrail services due icy conditions. Please note if you wish to make a general comment about our services, pass along a compliment or claim a refund/compensation following a delay this is not the correct form to do this. Telephone: 0330 094 0362 (Monday to Friday 08:00 - 20:00, Saturday and Bank Holidays 08:00 - 13:00 excluding Christmas Day), Website: (including online chat): www.railombudsman.org, View Frequently Asked Questions (FAQs) page and privacy policy online www.railombudsman.org. 0151 702 2345. Call Customer Services on 0151 555 1111. Buy tickets for Merseyrail. Click here to send us a tweet. Join . We will endeavour to respond to your request as soon as possible. Follow this ... More for MERSEYRAIL ELECTRICS 2002 LIMITED (04356933) Registered office address Rail House, Lord Nelson Street, Liverpool, Merseyside, L1 1JF . Merseyrail has announced changes to its services in the wake of the coronavirus pandemic. We've detected that you are using adblocking software which is preventing the page from fully loading. We can all help keep each other safe . Follow ... Filing history for MERSEYRAIL INFRACO LIMITED (05450443) People for MERSEYRAIL INFRACO LIMITED (05450443) More for MERSEYRAIL INFRACO LIMITED (05450443) Registered office address Rail House, Lord Nelson Street, Liverpool, Merseyside, L1 1JF . Additions: PQD - £43,417.00: Next Claim: Jan 2021: Rest Day Working Sanction: No sanction beyond 29/12/18. 0 0. Accounts. Please add thecomplaintpoint.co.uk  to your ad blocking whitelist or disable your adblocking software. All rights reserved. If you agree with their decision, then we have to act on what they say. If that’s the case, then they’ll contact you to let you know. There are some complaints that the Rail Ombudsman won’t be able to look into, for example if it’s about the way one of our services has been designed or industry policy. Use below complaint form to discuss problems you have had with Merseyrail , or how they have handled your complaints. In the next few years over 100 new Stadler trains will be joining the English railway network. They will help us both to try to reach an agreement, but if this doesn’t happen, they will make a decision based on the evidence they’ve received. Recent Posts. The following are Geographic Alternative phone numbers available for Merseyrail: CUSTOMER REALTIONS TEAM. If you don’t please contact us. Merseyrail Good Communications (January 2014 –): six different designs, half with a yellow background, and half with a brushed metal background, applied with each set having one yellow side and one brushed metal side. Working together to deliver a world class railway to our local region Twitter; Plan your Journey; Tickets & Passes; Buy Day Saver Online; Destination Merseyside; About Merseyrail; News; Contact Us . acknowledge your communication within 2 working days of receipt. We need money to operate the site, and almost all of it comes from our online advertising. Merseyrail is a partly underground commuter rail network and train operating business. We provide a variety of information and assistance for people with sensory impairments. … The Northern line is one of the two Cross-city route commuter rail lines operated by Merseyrail, based on Liverpool in Merseyside, England, with the Wirral Line being the other. It’s free to use their services and they are independent of the rail industry. Follow Blog via Email. Merseyrail, 9th Floor Rail House, Lord … This is an excellent prospect for Stadler UK, which supports the maintenance of all Stadler trains with efficient and versatile services. Local journey information: 0151 330 1000, Also Read: London Luton Airport complaints email & Phone number. Merseyrail complaints contacts. 08.30-18.00 Monday to Saturday 10.00-17.00 Sunday Please contact us with details if required. 'S more important than ever to stay informed - get the free CheshireLive newsletter to. Charter Achievements: Clean salary: Yes sound, or 34 million passengers each year: Charter. The central section of the network ( under the centres of Liverpool and Birkenhead ) is.... You are using adblocking software which is preventing the page from fully loading also have an line. 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